Shipping policy

Effective Date: Mar 1, 2026

Thank you for shopping with Ruxanto. We are committed to delivering your orders promptly and reliably within the United Kingdom, Australia, and Canada.

Shipping Destinations
We currently ship to all locations within the United Kingdom, Australia, and Canada. Please ensure your shipping address is accurate before placing an order.

Shipping Costs
Free shipping on all orders.
Taxes and fees will be calculated at checkout and are the responsibility of the customer.

Order Processing Time (Handling Time)
Order Cut-off Time: 5:00 PM (EST)
Handling Time: 1 to 3 business days (Monday - Friday).
Orders are processed excluding weekends and federal holidays. You will receive a shipping confirmation email once your order has been dispatched.

Estimated Delivery Time (Transit Time)
Transit Time: 6 to 11 business days (Monday - Friday).
Estimated delivery time is after order processing (total delivery time is typically 7 to 14 business days). Orders are shipped from our international fulfillment center via reliable carriers such as YunExpress or 4PX. Once the package arrives in the United Kingdom, Australia, or Canada, final delivery is handled by local carriers. All orders provide trackable shipping services.

Tracking Your Order
Once your order ships, you will receive a tracking number via email to monitor your shipment status in real time.

Shipping Address Accuracy
Please ensure your shipping address is accurate and complete. Ruxanto is not responsible for delays, misdelivery, or non-delivery caused by incorrect or incomplete shipping information provided by the customer.

Customer Support
If you have any questions or concerns about your order or shipping, please contact us at support@ruxanto.com. We strive to respond promptly and assist you with your inquiries.

Contact Information
Email: support@ruxanto.com